Customers

Customer Sucess Stories

Airwave helps customers across industries improve the efficiency of their field operations.

Customer Stories

Customers Modernize Field Operations

Customers from the elevator industry to air compressors to equipment manufacturers choose Airwave to modernize and improve the efficiency of their field operations. Leveraging capabilities like Jarvis AI-powered search, Tribal Knowledge catalogue and Voice-Activated processes, they stay ahead in an increasingly competitive landscape.

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2,000+ product manuals streamlined

Implemented an AI-powered repository to streamline access to over 2,000 product manuals, allowing field technicians to quickly retrieve critical information through voice commands, improving efficiency and reducing downtime.

10hrs/wk saved in productivity

Enhanced technician productivity and customer experience with hands-free access to manuals, saving at least 10 hours per week.

Integration of extensive sales catalogue and tribal knowledge

Expanded Airwave usage across teams by integrating sales catalogs and expert knowledge to improve customer experience and drive additional revenue.

RDC Streamlines Field Operations

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Enhanced Efficiency across all Field Technicians

Implement Airwave to enhance field technician efficiency by providing instant, voice-activated access to technical documents and expert knowledge in real-time.

Streamline knowledge sharing

Streamline knowledge sharing among geographically dispersed teams by creating expert-moderated channels that allow technicians to quickly ask and answer questions without the need for directories or manual lookups.

Training and Onboarding time reduced

Reduce technician training time and improve productivity by leveraging Airwave’s voice functionality, allowing technicians to troubleshoot and solve problems faster with direct access to critical information.

IAC Boosts Field Service Efficiency

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