Accelerating expertise in field services
Airwave's push-to-talk platform supercharges your field operations, enabling technicians, parts specialists, salespeople and business leaders to accomplish more in less time. Tasks such as troubleshooting machines, ordering parts, and generating custom quotes become quicker and more efficient with Airwave.
From technicians in the field to the people back at headquarters... send an Airwave and get an answer in seconds.
Technicians
Find answers to troubleshooting questions instantly. Your senior techs can now focus on complex problems, jobs get done right the first time and new technicians get onboarded faster.
Parts Managers
Easily research and find part numbers in lengthy part lists and order them with a click of a button. Customers spend less time waiting for replacements.
Sales
Research and build complex sales quotes quicker and book more business.
Operations
Motivate employees. Ensure operational efficiency, solve problems proactively, maintain high customer satisfaction and uphold safety and compliance standards
Leaders
Get answers to important business questions with our push-to-talk interface that integrates into all your backend applications
Ask Jarvis Anything
Use voice commands to ask our AI-powered sidekick anything. Jarvis will search every manual, document, video, discussion thread and external data source and provide an answer in seconds. Time consuming tasks like searching through hundreds of pages in a service manual or a part list are simplified for your field and operation teams. Jarvis can also connect to your existing business applications and answer business related questions like "which is my best performing branch" or "most serviced machine in the last 6 months" so you can manage your business more effectively.
Tribal knowledge that doesn't retire when your experts do.
Airwave automatically captures and catalogues the tribal knowledge from your business. Every communication, discussion thread and video uploaded by your team is catalogued, transcribed and is available to Jarvis. Your experts don't have to answer the same question over and over again. New employees get onboarded faster and senior employees have time to focus on complex problems.
World-class culture and communications
Build a best-in-class culture of transparency and communications. With Airwave, you can share company news with announcements, recognize your stellar employees, and manage all your company communications in a single place. Your field and operational teams also stay in the loop in real-time and keeps business moving without fumbling through email or text.
Connect with all your business systems
Build a best-in-class culture of transparency and communications. With Airwave, you can share company news with announcements, recognize your stellar employees, and manage all your company communications in a single place. Your field and operational teams also stay in the loop in real-time and keeps business moving without fumbling through email or text.
How our customers modernize their field operations
Customers from the elevator industry to air compressors to equipment manufacturers choose Airwave to modernize their field business and improve the efficiency of their field operations. Leveraging solutions like Jarvis AI-powered search, Tribal knowledge catalogue and voice-activated processes, they stay ahead in an increasingly competitive landscape.
RDC Streamlines Field Operations
Streamline access to over 2,000 product manuals
Implement an AI-powered repository via Airwave to streamline access to over 2,000 product manuals, allowing field technicians to quickly retrieve critical information through voice commands, improving efficiency and reducing downtime.
Enhance technician productivity, saving 10 hours per week
Enhance technician productivity and customer experience by enabling hands-free access to manuals, eliminating the need for manual searches or calls for assistance, saving at least 10 hours per week.
Integration with sales catalogue and tribal knowledge
Expand Airwave usage across teams by integrating sales catalogs and expert knowledge to improve customer experiences and drive additional revenue.
IAC Boosts Field Service Efficiency
Enhanced field technician efficiency
Implement Airwave to enhance field technician efficiency by providing instant, voice-activated access to technical documents and expert knowledge in real-time.
Streamline knowledge sharing
Streamline knowledge sharing among geographically dispersed teams by creating expert-moderated channels that allow technicians to quickly ask and answer questions without the need for directories or manual lookups.
Reduced technician onboarding and training time
Reduce technician training time and improve productivity by leveraging Airwave’s voice functionality, allowing technicians to troubleshoot and solve problems faster with direct access to critical information.
Fully-loaded for the elevator industry
Upgrade your elevator business with Airwave! Every customer in the elevator industry will enjoy an app tailored specifically for the elevator industry, packed with over 115GBs of data that we've accumulated from over 360 manufacturers and over 22,000 documents such as manuals, part lists, and other documents.
360 manufacturers
Data accumulated from over 360 different elevator brands and models.
22,000 documents
Over 22K thousand reference files including manuals, parts lists and prints.