Airwave Privacy Policy
Last modified: 11/02/2023
Introduction
Welcome to the Airwave site and mobile app, operated by WAVELENGTH LABS, INC. (“Airwave,” “we,” or “us”). At Airwave, we respect your privacy and are committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide, and our practices for collecting, using, maintaining, protecting, and disclosing that information, when you visit the website airwave.us/privacy-policy or access or use any content, functionality, and services offered on or through the Airwave.us site (the “Website”) and/or mobile applications (the “App”), including any content, functionality, and services offered on or through the Website or App (collectively with the Website or App, the “Services”).
This policy applies to information we collect:
- In email, text, and other electronic messages between you and this Service.
- Through the App or Website.
It does not apply to information collected by:
- Us offline or through any other means, including on any other Service operated by Company or any third party (including our affiliates and subsidiaries); or
- Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Service
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Service. By accessing or using this Service, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Service after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Children Under the Age of 18
Our Service is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Service. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Service. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at the information below.
Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Service, including information:
- By which you may be personally identified, such as name, e-mail address, telephone number, the IP address of your computer, or any other identifier by which you may be contacted online or offline (“personal information”);
- Your contacts. You can use the contact upload feature and provide us, if permitted by applicable laws, with the names and phone numbers in your address book. If any of your contacts aren’t yet using our Services, we’ll manage this information for you in a way that ensures those contacts cannot be identified or contacted by us. You can create, join, or get added to groups and broadcast lists, and such groups and lists get associated with your account information only by contacts or in workspaces joined.
- Certain content or materials that you want to post, submit, upload, publish, display, or transmit to other individuals via the Services (the “Messages”);
- About your internet connection, the equipment you use to access our Service, and usage details;
- Business or commercial account information;
- Technical information such as authentication and session tokens.
We collect this information:
- Directly from you when you provide it to us.
- Automatically as you navigate through the Service. Information collected automatically may include usage details, IP addresses, and information collected through cookies, and other tracking technologies.
- Send Messages via the Service.
Information You Provide to Us
The information we collect on or through our Service may include:
- Content, materials, or information that you provide by filling in forms on our Service. This includes information provided at the time of registering to use our Service, subscribing to our service, posting or providing material, or requesting further services.
- Records and copies of your correspondence (including email addresses) if you contact us.
- Details of activities you carry out through our Service and of the fulfillment of your requests.
- Your activities on the Service.
We use information that we collect about you or that you provide to us, including any personal information:
- To present our Service and its contents to you.
- To transmit your Messages to other individuals you designate.
- To fulfill any other purpose for which you provide it.
- To provide you with notices about your account.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including processing your request or application.
- To notify you about changes to our Service or any products or services we offer or provide though it.
- To allow you to participate in interactive features on our Service.
- In any other way we may describe when you provide the information.
- For any other purpose with your consent.
We may also use your information to contact you about our own and third-parties’ services that may be of interest to you.
Disclosure of Your Information
We may disclose aggregated information about our users without restriction.
We may disclose personal information that we collect or you provide as described in this privacy policy:
- To our subsidiaries and affiliates.
- To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Airwave’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Airwave about our Service users is among the assets transferred.
- To third parties to market their products or services to you if you have not opted out of these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- To fulfill the purpose for which you provide it. For example, when using our Service, you may contact us to request information about Airwave or our products and services. You may also use the Service to send or receive Messages. Members or other users of our Service may also be able to sign up for seminars, request specific information about programs or register or apply for various programs or services. In choosing these options, you may provide us with information that we use to send you the information, evaluate and process your request or application or provide you with the services you request.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
- We may also use for other purposes and disclose to third parties information that does not constitute personally identifiable information.
We may also disclose your personal information:
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
- To enforce or apply our terms of use Airwave.com/terms and other agreements.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Airwave, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Access to Messages and Data Retention
Airwave does not ‘read’ your Messages. Messages that are sent or received are encrypted and decrypted by end-user devices, and we cannot otherwise access the content of your Messages or calls.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
- Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Please consult your browser’s documentation to learn how. Note that certain portions of the Service may not operate as intended if you refuse certain cookies..
- Promotional Offers from Airwave. If you do not wish to have your email address/contact information used by Airwave to promote our own products or services, you can opt-out by using the UNSUBSCRIBE feature in the email you receive from Airwave, which will remove you from future email distributions. This opt out does not apply to information provided to Airwave as a result of a transaction, or activity on the Service.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way.
Updating Your Information
If you are a user who has a registered account on the Service, you can review and change some of your Personal Information by logging into the Service and visiting your account details page, or contacting us at the information below.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page or with a notice that the privacy policy has been updated on the Service home page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the email address specified in your account or through a notice on the Service home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Service and this privacy policy to check for any changes.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
contact@airwave.us
Your Privacy Rights
You may have certain rights related to your personal information under data protection laws depending on the jurisdiction you are or reside in. In particular, you may have a right to:
- request a copy of personal information we hold about you;
- ask that we update the personal information we hold about you, or independently correct such personal information that you think is incorrect or incomplete;
- ask that we delete personal information that we hold about you from live systems, or restrict the way in which we use such personal information (for information on deletion from archives, see the “Retention of personal information” section);
- object to our processing of your personal information; and/or
- withdraw your consent to our processing of your personal information (to the extent such processing is based on consent and consent is the only permissible basis for processing).
If you would like to exercise these rights or understand if these rights apply to you, please Contact us at the information above.
California Privacy Rights – For Consumers in California
California’s “Shine the Light” law (Civil Code Section 1798.83) permit users of our Service that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to marketingonline@medvetforpets.com .
This section is our Privacy Notice for California Residents (“Notice”) and applies to visitors, users, and others who reside in the State of California (“consumers,” or “you/your”) and use our Service, as contemplated under the California Consumer Privacy Act of 2018 (“CCPA”)/California Privacy Rights Act of 2020 (“CPRA”).
If you wish to exercise your rights under the CCPA/CPRA, please contact us using any of the methods provided in the “How can you contact us?” section below. We will consider and process your request within a reasonable period of time. Please be aware that under certain circumstances, the CCPA/CPRA may limit your exercise of these rights.
We collect information from users, and we use and/or disclose the information for different business purposes. The chart below identifies the Personal Information we may collect and lists the parties with whom we may share this information and for what business purpose.
Category of Personal Information
Specific Personal Information that may be collected
Purpose of collecting the Personal Information
Categories of sources from which the personal information is collected
Is this category of Personal Information shared with third parties?
Categories of third parties with which the Personal Information may be shared
Purpose of disclosing or sharing Personal Information
Identifiers
Name, mailing address, email address, and telephone number; IP address; account information; employment information
To uniquely identify an individual in support of business activities
From you
Yes
Service Providers
Business processes
Commercial information.
Contact information, transaction/order history
To support business transactions
Your transactions with us
Yes
Service Providers (payment processor, shipping companies)
Business processes
Internet or other similar network activity.
IP address; browser type and version; Browsing history, search history, information on a consumer's interaction with a Service, application, or advertisement.
To allow access to and optimize our Service or mobile application
From you and third-party technologies
No (but we may share aggregated statistical or demographic data with our service providers)
Service Providers
Improve Service or Device
Geolocation data.
Unique identifiers and your location
Personalization
From you and your devices
Yes
Service Providers to help us locate your products
Business processes
Use of Personal Information
WE DO NOT SELL YOUR PERSONAL INFORMATION. We may use or disclose the Personal Information we collect for one or more of the purposes listed in the chart above.
We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Sharing Personal Information
We may have disclosed in the past 12 months Personal Information to third parties for business purposes as set forth in the chart above and in this Privacy Policy. In the preceding twelve (12) months, we have NOT sold Personal Information.
Your Rights and Choices
The CCPA/CPRA provides California residents with specific rights regarding their Personal Information. This section describes your CCPA/CPRA rights and explains how to exercise those rights.
Access to Specific Information and Data Portability Rights.
You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months. Once we receive and confirm your verifiable consumer request (see “Exercising Your Rights” section), we will disclose to you:
- The categories of Personal Information we collected about you;
- The categories of sources for the Personal Information we collected about you;
- Our business or commercial purpose for collecting or selling that Personal Information;
- The categories of third parties with whom we share that Personal Information;
- The specific pieces of Personal Information we collected about you (also called a data portability request;
- If we sold or disclosed your Personal Information for a business purpose, two separate lists disclosing:
- Sales, identifying the Personal Information categories that each category of recipient purchased; and
- Disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained.
Deletion Request Rights.
You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see “Exercising Your Rights” section), we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies. Please be aware that under certain circumstances, the CCPA/CPRA may limit your exercise of these rights.
Exercising Your Rights.
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
- Emailing us at contact@airwave.us
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.
Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to Personal Information associated with that specific account. We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Please be aware that under certain circumstances, the CCPA/CPRA may limit your exercise of these rights.
Response Timing and Format.
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to an additional 45 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
Non-Discrimination.
We will not discriminate against you for exercising any of your CCPA/CPRA rights. Unless permitted by the CCPA/CPRA, we will not:
- Deny you goods or services;
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
- Provide you a different level or quality of goods or services; or
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.
Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to Personal Information associated with that specific account. We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Please be aware that under certain circumstances, the CCPA/CPRA may limit your exercise of these rights.
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